VXML Solutions

...Currently Arca automates the conversion from Convergys Edify EVIP and end-of-life IQTalk platforms to newer Convergys, Voxeo, and VXML-based platforms. Other migration options will be added, as client needs demand. Using Arca enterprises gain the ability to streamline ...

Originally from TMCnet.com

We’re excited to host the February meeting of Social Media Club Orlando! This month’s meeting features a presentation on Pinterest – now the fifth largest social media network, which recently logged over ten million monthly unique visitors – and discussion of “The Social Media Strategist,” by Christopher Barger. Social hour will follow at one of downtown’s fine establishments, located within walking distance of our offices.

The details…

When: Wednesday, February 15, 2012 – 6:00pm – 8:00pm

Where: Voxeo, 189 South Orange Avenue, 10th Floor, Orlando

If you plan on attending, please RSVP on Facebook (and follow Voxeo and Social Media Club Orlando on Facebook, too).

Also just around the corner on February 21, 2012, Voxeo is hosting the Venture Lounge event for all entrepreneurs, designers, developers, social media professionals, bloggers, investors and students. We hope to see you at one or both of these upcoming events!

©2012 Voxeo Talks. All Rights Reserved.

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Related posts:

1. Join us for Venture Lounge, Tuesday, February 21, 2012!
2. Join Voxeo at Enterprise Connect in Orlando!
3. “Media Servers for Mortals – The quick guide to JSR309 madness” – Voxeo CTO RJ Auburn at JavaOne Sept 21

Originally from All Voxeo Blogs Feed

Lat fall, I attended CouchConf NYC and gave a presentation on using Tropo with CouchDB.

It only recently occurred to me that I never did a proper screencast and blog post about my presentation, which struck me as a bit odd – I constantly get asked how to set up an SMS voting app with Tropo.

The good news is that setting up this type of app is incredibly easy with Tropo and CouchDB. The even better news is that I’ve finally gotten around to recording a screencast on how to do it – watch below.

A vote for the Rolling Stones.

All of the code used in this demo can be obtained from GitHub.

To install the CouchApp utility, go to the CouchApp project page.

If you’re looking for an easy way to set up a CouchDB instance, have a look at IrisCouch.

By pairing Tropo with CouchDB and a CouchApp running in IrisiCouch, you can have an SMS and phone voting app running entirely in the cloud in about 10 minutes. It should actually take you longer to write up the categories for your voting app than it should to deploy this solution.

Tropo CouchDB, FTW!

©2012 The Tropo Blog. All Rights Reserved.

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Related posts:

1. Tropo Powered Virtual Call Center in 10 Minutes
2. Cloud Awesomeness with Tropo and CouchDB
3. Using Tropo for a Remote Call Center Solution

Originally from All Voxeo Blogs Feed

Are you looking for an easy, customizable solution to communicate with your customers across voice, text messaging, email and other channels? OneReach uses Voxeo’s carrier-grade platform to unify these communication channels and let you reach customers with meaningful information, in the way they want to be reached – giving small and medium businesses the same kind of access to multichannel messaging as enterprise customers.

Overview:

OneReach was created to make digital communications accessible to the common business person. We were faced with a client who needed a custom communications solution to handle their inbound phone calls without losing any prospective customers. There was nothing readily available: all of the solutions were costly, technically complex and didn’t fully support multichannel integration. After building a solution for this client, we realized there were probably many other SMBs in the same situation that would benefit from having a streamlined, simple way to access the kind of communications technology previously reserved for big businesses with large development budgets.

How are you specifically solving this problem?

We built OneReach from the ground up with full integration of multiple channels (e.g., voice, email and text messaging). Our FlowBuilder visual development environment allows anyone, even non-technical people to build powerful communications applications, including the ability to integrate with an API or website. In order to increase relevance and value to the customer, our system allows for the integration of external data sources, the ability to set up  multi-message campaigns on a timeline and to leverage multiple channels to match customers’ communication preferences.

Current customer applications run the gamut from very traditional, marketing lead tracking through dedicated phone numbers, to multi-channel applications used to increase donations and event participation within non-profit organizations, to building out a communications infrastructure in rural communities in Uganda to provide health information and services.

Why did you build with Voxeo?

Voxeo offers us a carrier-grade platform with unmatched reliability, and also has the multi-channel integration we were looking for when we designed OneReach. The obsession with customer service at Voxeo has mirrored what we strive for at OneReach, as well. We also appreciated the ability to build and test at no cost when we were developing the solution.

What’s up next for OneReach?

We’re continuing to innovate and add new features to our core product. In future releases, we plan to deploy industry-specific templates, making it easy for businesses to choose a template that suits their vertical – retail, healthcare, financial – and quickly and easily customize voice and text message prompts to set up notifications, surveys and other common tasks. Additionally, we’re building a user community around our product, including the ability for businesses to build their own templates and then share them with other users. We’re adding seamless CRM integration, and we’re rounding out our integration with social network tools by allowing social network updates to be created and scheduled directly within the OneReach application.

Demo:

For more information, visit OneReach’s website, or contact OneReach at 866-709-0482 or sales@onereach.com.

©2012 Voxeo Talks. All Rights Reserved.

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No related posts.

Originally from All Voxeo Blogs Feed

Voxeo is excited to announce a partnership that will bring more sophisticated solutions to address customer care and communication challenges for banks, credit unions and other financial institutions. Waterfield Technologies – a leader in customer service solutions for the banking industry  – is joining Voxeo as a Voxeo Connect Certified Partner, combining Waterfield’s deep expertise in building solutions for financial institutions that increase customer retention, customer loyalty and engagement with Voxeo’s proven, carrier-grade platform that optimizes communications across IVR (interactive voice response), text, mobile and social channels.

The benefits of this offering are concentrated in five key areas:

• Customer experience: When institutions combine industry best practices with the latest technology, the quality of customer experience goes up while costs go down. This is particularly true for institutions which have not upgraded their financial IVR channels in many years. Waterfield and Voxeo provide a solution that dynamically adapts to customer communication preferences, streamlines common requests and reduces transfers to a representative, and unifies customer experiences across channels like voice, text, chat and mobile apps (both iOS and Android).
• Proactive customer care: With outbound IVR and SMS, your system can provide useful notifications to customers – such as payment reminders, and low balance alerts. Integrate with your current business-intelligence software and power personalized up-sell and cross-sell offers.
• Integrated business intelligence: Use built-in, powerful analytics to eliminate IVR bottlenecks that create customer frustration, understand customer behaviors and identify opportunities – yielding an overall improvement in service experience for customers and internal stakeholders.
• Self-service administration: With a system built on web standards, existing IT staff can make routine changes and updates as business needs change and customer communication preferences evolve, giving you more flexibility and control.
• Simplified security and compliance: Voxeo and Waterfield have created a system that is 100% standards-based and certified compliant, which supports two-factor authentication and in-queue PIN validation. This ensures the security of your automated customer interactions.

The banking and financial services landscape has undergone a seismic change in recent years, with mergers, acquisitions and other factors that encourage customer mobility – is your customer service keeping up with your customers’ needs?

Learn more and read our whitepaper, “Slashing Costs and Improving Customer Care in Financial Institutions” at www.voxeo.com/waterfield.

©2012 Voxeo Talks. All Rights Reserved.

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Related posts:

1. Voxeo partners with ICR to provide automated multi-channel customer interaction in the UK
2. Voxeo partners with Remego to unlock contact centers in APAC Region

Originally from All Voxeo Blogs Feed<

Today, we are pleased to present a new Speech Recognition Connector for Google ASR.
Previously, in 2010, we had added a Text-to-Speech Connector for Google TTS, named CURL and already available for VXI* platforms.

Online Speech Recognition services are becoming very interesting for mobile phones and applications like Apple Siri (iOS) and Google Voice (Android). Obviously, these services over the Cloud don’t provide a realtime speech recognition and require an internet access to work but you get easily all speech recognized words in a simple text chain from a pre-recorded message. This approach is more and more accepted by users thanks to the iPhone 4S experience with Siri. Of course, the grammar structure is not really powerful compare to a VoiceXML-ASR realtime integration but for trainings and demo services, it could be very useful. Now, you can use Google TTS/ASR from VXI* to develop a smart VoiceXML phone service.

VoiceXML Code Example:

Downloads:

• Google ASR PHP VXML scripts.zip - No hits

Warnings:

• Google ASR is an online free service for now.
• Future availability is under Google terms and conditions.
• An Internet access is required for each speech recognition request.

Other posts:

• VXI* Text-to-Speech Connector for Google TTS

Originally from i6net

...to at least one party of a communication. The virtual assistant is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a ...

Originally from TMCnet.com

...to at least one party of a communication. The virtual assistant is injected into the communication, for example, by a VXML engine. The operation of the virtual assistant is controlled by one or more software modules that are obtained from a ...

Originally from TMCnet.com