Within 14 days of original purchase:
Walden Surfboards gladly accepts returns of unworn, unwashed, or defective merchandise for full refund. Items must have all original tags. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. Merchandise returned more than 14 days after the purchase date will not be eligible for a return.
 

Boards damaged from shipping can be refused from shipper:
All damage claims must be made within 3 days of receipt of shipment. Damage claims must be documented with pictures, and board must be unwaxed and unused. Surfboard claims will not be accepted if boards have been ridden.
 

Other:
Custom or personalized items are not returnable or exchangeable. Swimwear is not returnable.