Learning Library

Listen NOW! These recorded webinars have been archived and are available now for purchase and “anytime learning”.

—A—
ABC’s of Positive Living

Adjusting Your Attitude and Self-Talk to Stress

Asking Questions that Get Answers…Not Looks of Confusion or Irritation

—B—
Barriers to Effective Decision Making

Building Relationships with Donors: The True Purpose of Fundraising in the Library

Building Your Fundraising Team @ Your Library

—C—
Creating a Culture of Employee Engagement in Your Library

Cloud Computing and the Library: Should Your Library Get Involved Sooner than Later?

Conquering Your Limiting Beliefs

A Course in Miracles: Helping Patrons with their Nook’s, Kindle’s and E-Readers

Customer Service Experience

—D—
“Dealing With the Hard to Deal With”…Managing Your Poor Performers While Staying Out of Trouble with HR!

Decision Making Series #1: Identifying the Best Processes for Making Your Decisions

Decision Making Series #2: Developing Options for Making the Best Decisions

Delegation Done Right! Series Part 1

Delegation Done Right! Series Part 2

Delegation Done Right! Series Part 3

Delegation Done Right! Series Part 4

—E—
Egg Nog and English Toffee: A Webinar About Celebrating Our Successes and Failures

Emotional Customer Service – Making the Connection with the Customer

Even Change is Changing

—F—
Finding the Meaning and Purpose in Our Lives

Front Line Advocacy: PCI Webinar with Robin Wood

—G—
Giving Thanks – The Webinar

—H—
Handling Angry Customers with Tact and Skill

Handling Customer Complaints Without Taking Things Personally

Harnessing the Power of Values and Goals

How to Coach Employees- Using a Coaching Plan and Approach with Employees

—I—
Implementing a Library Workforce Development Program Part One

Implementing a Library Workforce Development Program Part Two

Implementing the 7 Habits of Highly Effective People into Your Work and Life

Improving Workplace Relationships: Effectively Communicating With People Who Are Different Than You

—J—
Just When I Get Comfortable…Everything Changes

—L—
Leading a Meeting – Six Steps to Leading Successful Meetings

—M—
Making Meetings Work Part 1

Making Your Objectives Happen – Daily, Weekly, Monthly

Managing Your Interruptions: It’s Easier Thank You Think!

Managing Yourself, Instead of Managing Time

Measuring and Documenting Employee Performance

Missions, Visions, Goals OH MY: Making sense of my new position with all the buzzwords and challenges

Molding Tomorrow’s Leaders: How to Mentor Your People Today

Motivating Employee With Different Workplace Desires and Needs

—N—
Nasty Negatives and Peacekeeping Positives Simple Ways to Communicate More Effectively

—P—
Performance Gap Analysis

Providing Constructive (Not Destructive) Feedback That Gets Results

—R—
Resolving Situations of Conflict Within a Team

—S—
Sending the Right Message – Pitfalls of Email Communication to Avoid

The Stressed Out Series: Short-Term Coping Strategies

—T—
Transactional and Navigational Memory in the Workplace: Your Employees Memory Requirements Aren’t What They Used to Be

—U—
Understanding and Applying the Five Levels of Leadership

—W—
Ways to Manage Your Email that Save Time and Headaches

When, What and Why to Delegate to Your Employees

Wresting Your To-Do List to the Ground

—Y—
Your Best Year Ever!