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The most common questions we receive about our software and our safety ratings are organized by topic below. Before contacting us, please check here to see if you can find an immediate answer to your question.

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Main Topics

spacer Compatibility (5)

spacer Feature Requests (6)

spacer Install / Uninstall (38)
Firefox Installation, Internet Explorer Installation

spacer Privacy (5)

spacer Site Ratings (26)

spacer Using SiteAdvisor (11)


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Most Viewed Support Articles spacer Views
spacer Can I use SiteAdvisor with a browser other than IE or Firefox? 128125
spacer How can I uninstall SiteAdvisor? 34790
spacer What is a browser exploit? How does SiteAdvisor protect against exploits? 24380
spacer Does SiteAdvisor slow down browsing performance? 13816
spacer Can I use SiteAdvisor for IE and Firefox on the same computer? 10117
spacer Will the basic, free version of your software expire? 9972
spacer The SiteAdvisor toolbar is always OFF (Solution 1) 9007
spacer What changes does SiteAdvisor make to my system? 7828
spacer Why did SiteAdvisor hijack my home page? 7463
spacer What does it mean when a site is colored yellow? 6845
spacer You say you're not spyware, but doesn't your software send back URLs that I visit to your servers? 6759
spacer Can you please test a Web site? 6223
spacer Will SiteAdvisor work on my computer? 6089
spacer Firefox will not start after installing SiteAdvisor 6033
spacer Why am I receiving a message that your installer is corrupted? (Internet Explorer) 5982
spacer Does SiteAdvisor plan to support search engines other than Google, Ask, AOL.com, Yahoo! or MSN? 5635
spacer Why aren't SiteAdvisor balloons appearing correctly at Google/Yahoo/MSN? I use Internet Explorer 7 (Beta 2 or Beta 3). 5604
spacer What information do you collect about me when I use your site or software? 5517
spacer I just installed the FireFox plugin but don't see it. Where did it go? 5294
spacer Why did installing SiteAdvisor cause a blank space to appear in my browser toolbar? 5164
spacer Does your software contain spyware or adware? 4995
spacer Why are my Firefox software installs disabled? 4695
spacer Will SiteAdvisor work in Internet Explorer within SBC/Yahoo, AOL or MSN? 4673
spacer What are the various ways to use SiteAdvisor's safety ratings? 4474
spacer I use ZoneAlarm Firewall. Why does the SiteAdvisor toolbar read "OFF" and no safe search icons appear? 4352
spacer Why don't you rate Adult content? 4290
spacer What platforms are supported by the Firefox extension? 4246
spacer I can't find the IE plugin. Why isn't it showing up? 4192
spacer The SiteAdvisor toolbar is always OFF (Solution 2) 4024
spacer Can I move the SiteAdvisor safe browsing icon to a non-default location? 3958
spacer Why doesn't SiteAdvisor work on Yahoo's localized search engine? 3786
spacer I use McAfee Firewall. Why does the SiteAdvisor toolbar read "OFF" and no safe search icons appear? 3568
spacer How do you decide whether a download contains unwanted software? 3533
spacer The SiteAdvisor toolbar is always OFF (Solution 4) 3513
spacer I use Spybot Search & Destroy and I cannot find the SiteAdvisor toolbar 3441
spacer I use Norton Firewall. Why does the SiteAdvisor toolbar read "OFF" and no safe search icons appear? 3326
spacer What threats don't you test for? 3323
spacer The SiteAdvisor toolbar is always OFF (Solution 3) 3250
spacer I'm the victim of a Web scam. Can SiteAdvisor help? 3234
spacer Internet Explorer always crashes with SiteAdvisor installed. I use Windows Live Toolbar. 3234
spacer Does SiteAdvisor offer 'phishing' protection? 3190
spacer There is no SiteAdvisor toolbar and the word "SiteAdvisor" is grey and faded in IE's View --> Toolbars Menu 3189
spacer How does SiteAdvisor protect my privacy when I access a private sub-domain or local internet? 3175
spacer How do you classify tracking cookies? 3135
spacer I see SiteAdvisor on Internet Explorer's View, Toolbars menu, but it will not check and display 3032
spacer Can I help you test sites? 2946
spacer A site doesn't send spam e-mail, link to red sites, or offer bad downloads - but you rated it yellow. What could be a reason? 2935
spacer Do Web sites need to be altered so SiteAdvisor can test them? 2862
spacer Do you charge money for your ratings? 2852
spacer What do I do if I believe you misclassified my Web site? 2812
spacer Why does the SiteAdvisor logo appear next to some search results? 2765
spacer Why does Norton Internet Security 2006 scan a SiteAdvisor file every time I close Internet Explorer? 2744
spacer Why does selecting your toolbar cause the Google toolbar to appear? 2741
spacer Is it possible that SiteAdvisor will 'ban' my site? 2735
spacer Why should I trust your ratings? 2735
spacer The SiteAdvisor extension for Firefox froze during installation. Help! 2725
spacer How do you arrive at your Web site verdicts? 2691
spacer What if a Web site stops spamming or a download stops bundling unwanted software? 2680
spacer How does SiteAdvisor differentiate between top-level and sub-domains? 2636
spacer What are "annoyances?" 2594
spacer What does "Use SSL Communications To Server" do? 2580
spacer What is a Nuisance Score? 2563
spacer How do you decide whether an e-mail is spammy or not? 2479
spacer The SiteAdvisor installation fails. I am prompted by a message stating I must be an administrator to complete the installation. 2406
spacer Why does your site details page not mention certain downloads, pop-ups, or e-mail registration forms? 2399
spacer Why does SiteAdvisor read "Off" on a few Web pages? 2364
spacer How do I make a feature suggestion? 2359
spacer I access the Internet by going through the My Computer icon in Windows. Where's your toolbar? 2313
spacer Why do certain Web sites say "untested" or are missing from your database? 2309
spacer How do you rate pornographic or adult Web sites? 2293
spacer Can SiteAdvisor make its ratings easier to understand? 2278
spacer Every time I start Firefox I'm prompted to accept SiteAdvisor's License Agreement 2268
spacer How can I leave feedback about a site on its SiteAdvisor site details page? 2268
spacer Why does clicking the "Install" button have no effect in Firefox? 2248
spacer Why did my install freeze while registering saIE.dll? (Solution 1) 2236
spacer How do I share my opinion about a Web site? 2180
spacer What does "Online Affiliations" mean? 2167
spacer I use Webroot's Firewall. Why does the SiteAdvisor toolbar read "OFF" and no safe search icons appear? 2137
spacer What is the Product Improvement Program? 2101
spacer Why did my install freeze while registering saIE.dll? (Solution 2) 2050
spacer Why doesn't SiteAdvisor mark search results? 2049
spacer Do SiteAdvisor's safety ratings account for sites with browser exploits? 2029
spacer The SiteAdvisor information balloon for search results is hard to read 1992
spacer The SiteAdvisor toolbar works but I never see SiteAdvisor safe search icons or balloons. 1963
spacer Why don't I see SiteAdvisor annotations in my search results? I use AdMuncher for Firefox. 1947
spacer Why can't I type into browser-based entry fields? 1945
spacer Why does SiteAdvisor say that data received from McAfee has expired? 1927
spacer I cannot login to siteadvisor.com to leave a reviewer comment for a Web site. 1920
spacer Why does Firefox report SiteAdvisor is "Not a valid install package"? 1816
spacer Why do SiteAdvisor information balloons blend in with Google's background? 1774
spacer Why do I get an 'operation aborted' error message when searching with Google Desktop? 1767

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