ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
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Exam Preparation |
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Download an ITIL Sample paper to help you prepare for your exam. |
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A Vodcast - "ITIL: The Basics", featuring Valerie Arraj, Compliance Process Partners LLC, is available to view via www.best-management-practice.tv.
For more information on the update to ITIL, please view the ITIL 2011 Summary of Updates.
Click here for the latest information on the ITIL 2011 edition.
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