Frequently Asked Questions

• How long will my service be available?
• Will I be able to access my recordings after my account is no longer available? How can I keep them?
• I have uploaded documents to my Dimdim account. What will happen to them?
• My account is on an automatic renewal, what will happen to my credit card information?
• I am interested in upgrading my account or extending my subscription, can I do this?
• I just signed up for an annual plan. How long will my account be available?
• I would like a refund.
• We have integrated with the Dimdim API. Will you be preserving that functionality?
• What will happen to the Open Source version of Dimdim?
• Will I now need to call Salesforce.com for support until my subscription expires?
• I still have questions. Who can I speak with?

• How long will my service be available?
  Monthly accounts will be available until March 15. Annual accounts are available until their current subscription ends. You can determine the expiration date of your subscription by logging into your account at my.dimdim.com.
• Will I be able to access my recordings after my account is no longer available? How can I keep them??
  Your recordings will no longer be available after your account expires. You can download your recording files and chat transcripts before then. See the Knowledge Base for instructions on downloading recordings and transcripts.
• I have uploaded documents to my Dimdim account. What will happen to them?
  The documents will no longer be available after your account expires. We recommend you download any documents you need before then. See the Knowledge Base for instructions on downloading documents.
• My account is on an automatic renewal, what will happen to my credit card information?
  Dimdim does not store your credit card information. Your subscription information (including credit card number) is stored in a recurring subscription on PayPal. All recurring Dimdim subscriptions on PayPal will be deleted. No further renewals will be offered.
• I am interested in upgrading my account or extending my subscription, can I do this?
  Account upgrades and renewals are no longer available.
• I just signed up for an annual plan. How long will my account be available?
  Your annual account will be fully functional until your subscription expiration date. Your subscription expiration date is available in your account at my.dimdim.com.
• I would like a refund.
  All accounts will be maintained with full functionality until their expiration dates. We will not issue refunds.
• We have integrated with the Dimdim API. Will you be preserving that functionality?
  Current API functionality will be maintained for all active subscriptions.
• What will happen to the Open Source version of Dimdim?
  The open source code made available by Dimdim remains available on SourceForge.net. Dimdim will no longer be contributing to this project.
• Will I now need to call Salesforce.com for support until my subscription expires?
  No. Customers will be able to access support through existing Dimdim Support channels.
• I still have questions. Who can I speak with?
  If your question has not been answered in this FAQ, please email the question to Dimdim Community Manager, Kevin Micalizzi, at info@dimdim.com.