E-mail Issues
Many Lyonshost.com customers have been experiencing challenges with domains and Internet Service Providers blocking delivery of mail messages. We take these issues very seriously and wanted to update you on our latest findings. This problem is neither caused by Lyonshost nor directly under our control. With our recent server expansion we acquired a number of new IP addresses. We have since discovered that they were all black-listed in 2006 for spam abuse. All of the IP addresses are clear of the known public black-lists. The problem has been private corporate black-lists (AT&T, Earthlink and others) have either not cleared our IP addresses, or after clearing us, we have been relisted in error. This has been equally frustrating for us as it appears that we are being cleared and then quickly being re-listed. Our server manager, Jim Z, has been working tirelessly with us to resolve this issue.
As of this evening, we believe that our latest efforts to clear the IP addresses have closed the issue. If you continue to experience any challenges with blocked or undeliverable e-mail, please use our Portal* to open a Support Ticket to log the problem immediately. When possible, please include the full text of the bounced message with all error notifications and headers.
Out of Office Support Hours May 12-15
From May 12 through 15, the main office of Lyonshost.com will be closed. Urgent support issues should either be logged through our Portal* or sent directly to
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. Regular support services will resume on May 16.
Jonathan and I will be attending the launch of STS-132/Atlantis at the Kennedy Space Center as part of NASA's social media program, the NASATweetup. If you would like to follow our adventures, and the adventures of our fellow Twitter correspondents, you can follow us on Twitter (@lyonsdigital or @penguintrax) or use the Twitter Search feature and look for the keywords NASATweetup or STS132. Portions of the event will be broadcast on NASA TV as well.
*If you want to log in to the Portal, use the e-mail address associated with your account along with the password used to create the account. If you cannot remember your password, you can have it reset.
