FAQ's
About the Theatremonkey Mailing List

To Join the Mailing List, click here.

For "Frequently Asked Questions" about theatremonkey website, click here.
For "Frequently Asked Questions" about London Theatre in General, click here.

Is it safe for me to give you my email address?
Theatremonkey.com promises to take great care of your address if you do give it. All details are held on a secure, independent server, accessible only by theatremonkey.com.

All mailings are sent from theatremonkey.com only, and are approved before being allowed to be sent out in a two-stage security process.



Will you sell my details to other mailing lists?
NO. Simple as that. The list is for the exclusive use of theatremonkey.com to communicate with readers, not for those offering Miracle Cream or Peruvian Lottery Winnings to find customers.

What happens when I join the list?
Once you have filled in the form on the page, to protect subscribing guests, your request will need to be confirmed by you:
1) Soon after entering your details, we will send you an email headed, "Your confirmation is required to join the Theatremonkeymailing mailing list" which tells you how to confirm that you are happy to join. Please remember to adjust any spam filters on your email inbox to allow messages from: theatremonkeymailing@lists.theatremonkey.com (the address from which our mailing list emails are sent to you) to reach your inbox.

2) Please follow the instructions given in this "Your confirmation is required to join the Theatremonkeymailing mailing list" email to join the list. Note that for many users, using the special webpage link given in the email is the easiest method, as it avoids the vagaries of non-delivery of emailed requests.

3) Once you have visited the special webpage / replied to the confirmation email, you will shortly afterwards receive an email headed, "Welcome to the "Theatremonkeymailing" mailing list." At this point, welcome to our mailing list, and thanks again for joining!

 

What will I receive as a list member?
The object is to send occasional copies of Mashed Banana a quick rundown of West End headlines and deals every so often - around every 6 weeks to begin with, more frequently as the list builds a following. Also, between helpings, the odd extra special ticket offer or newsflash might also come your way...

Can I leave or change my details at any time?
Yes, you are in total control. The welcome email when you join provides you with a personal page to edit any detail to suit you you can even switch on or off from receiving monkey emails for a short while without actually leaving the list.

Ive joined, but not received ANYTHING at all?
Should you not receive either your confirmation or welcome emails within 48 hours, please:

1) Check you have adjusted your spam filter / email handler to allow messages from: theatremonkeymailing@lists.theatremonkey.com (the address from which our mailing list emails are sent to you) to reach your inbox.

Then:
2) Check the "deleted," "Trash" or "Spam Basket" section of your email program to see if the "confirmation" and "welcome" emails have been sent there by your spam filter.

3) While checking these parts of your email program, did you find / get the email asking you to confirm that you wish to join the site? If so, did you follow the confirmation procedure?

4) If none of these happened, please try joining the list again sometimes computers do funny things

If none of the above work, contact us, putting "Mailing List Query" in the heading of your email. Please note, though, that sadly we cannot help you with any issue caused by the blocking actions of your particular ISP / Service Provider.

I seem to get a monthly reminder of my password, which I dont need?
The reminder can be switched off. Simply go to your personal administration page (either using the URL in your welcome email or via the user login space at the bottom of the www.theatremonkey.info subscription page), log in, and scroll to the bottom of the options page. There is a button there which will turn the facility off for you.

My password isn't the one I originally chose, just a random bunch of numbers and letters?
Occasionally, and beyond theatremonkey.com control, a technical problem at our mailing list management company may cause subscriber information to be re-set. When this happens, passwords may be lost. To choose your own, simply use the password you have  been sent (or requested via the "password reminder" service), log in to your personal page, and choose a new one.


Ive been sent Spam Email from your address to the one I gave you. How COULD YOU let them have me email address?!
Theatremonkey.com didnt! Sadly, emails sent from supposedly genuine addresses can easily be faked. Make CERTAIN you have good Spyware detection software, and run it regularly. Someone has been monitoring your activity and has managed to get a hold of your address via a bit of spyware they smuggled onto your own machine while you were online, or when you sent an email to someone. Consult an expert if the problem persists.

I am a West End / Fringe Theatre company who wishes to send something to theatremonkey.com mailing list members.
 Contact us, putting "Mailing List Circulation Query" in the heading of your email.

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