Online grocer Ocado said its sales had grown in number but fallen in value as more people chose to buy their groceries online. Issuing an interim management statement, it said its range had grown while its fulfillment capacity had been extended.
Read the full story » Is all about building loyalty by focusing on your customers
Editorials, opinion, analysis, guest writers, industry comment and more
AnalysisEditorials, opinion, analysis, guest writers, industry comment and more…
AnalysesEditoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie
Archive The popularity of shopping through mobile devices is continuing to grow at remarkable speed, with sales through mobile devices penetrating the 5% barrier of total e-retail sales for the first time. In Q4 of 2011, mobile sales accounted for 5.3% of e-retail sales, which has shot up from 0.4% over the space of just two years. This represents a staggering growth rate of 1,320%. Mobile figures include those made through tablet devices.
Read the full story »
Groupon has unveiled record mobile performance in North America in December 2011, with one quarter of all Groupon vouchers purchased via a mobile device and both consumer and merchant app usage up significantly year over year
Independent mobile marketing agency Somo claims that its own research into the mobile-readiness of the UK’s top 100 retail brands finds that despite UK smartphone penetration surpassing 50%, and mobile devices making up around 15% of all online traffic, many of the most popular UK stores are ignoring this mass market opportunity
Digital High Street search app NearMe – which we featured in M-Retailing a few weeks ago as a revolutionary new way to search the high street on smartphone and find what you want anywhere in the world – is going from strength to strength following our exclusive story and has this week signed up Debenhams and Pizza Hut to its service
Online sales rose by more than a quarter at John Lewis in its latest financial year, its parent company said today. Unveiling the rise, the company said a year of innovation and investment had put it in a ‘good place,’ though at the cost of ‘some short-term profit.’
Visa Europe intends to take a 15% stake in the Mobile Money Network Ltd (MMN), which provides mobile commerce and payments services for retailers. The investment forms part of Visa Europe’s strategy to deliver increased value for consumers, retailers and financial institutions through mobile payments
El Corte Ingles, the largest department store in Europe and fourth largest worldwide, recently partnered with global mobile and multichannel technology platform company Usablenet, to launch an optimized mobile version of its site that extends the El Corte Ingles brand to customers anytime, anywhere
British consumers are fast becoming part of a ‘showrooming’ phenomenon sweeping the retail sector in which they visit shops purely to check out the goods before using smartphones to secure cheaper deals online, according to a new report by international consumer research specialist Intersperience
The proportion of consumer reviews displayed on mobile devices has more than doubled from 1.8% to 3.7% in the last six months, while the conversion rate when people read a review is 42% higher on mobiles than when they read one elsewhere, according to new data collated by social commerce company Reevoo
Growth in online sales slowed in February, but still remained ahead as UK retail sales fell by 0.3%, according to the BRC-KPMG Retail Sales Monitor for February. Consumers are cautious, said the BRC, both about their prospects and their finances.
Net-a-Porter is planning three new website launches, according to reports. The upmarket fashion etailer is said to be considering selling upmarket childrenswear, homewares and beauty products.
In our latest preview of one of our major events of the year, Internet Retailing Expo (IRX 2012), we asked speakers Tayyab Akhlaq, managing director of online retail business My1stWish, and Eamonn Costello, director of product management at eSellerPro about what it takes to grow a business fast, and how technology can support that.
Live chat is to become a core sales channel for watch manufacturer Accurist after it saw around 100 visitors a week use the facility during a trial.
Online retailer Nasty Gal has won funding of $9m (£5.67m) from the UK’s Index Ventures as it looks to expand its business further around the world. The retailer started out on eBay store and now turns over $28m (£17.7m) in 2011.
Payment processor WorldPay this week announced a partnership with China UnionPay that it says will make it easier for European merchants to sell to Chinese consumers. Does that make this a good time to be trading in China?
Boots this week unveiled a ne