e-Casework case management tool for councillors

What is e-Casework?

e-Casework is a tool designed for local authorities to help their councillors and officers keep on top of their casework. e-Casework does this by being simple and straight forward to use in it's interface, and also by being fast for the user, unburdening them of having to record unnecessary clutter.

Benefits & features of e-Casework

Increase quality and speed of responses to councillors
Manages time spent on casework making sure the right cases are dealt with first
Fully managed and supported by our dedicated support team
Keeps all case information together in one place
Contact groups of constituents with similar interest areas
Benchmarking departmental effectiveness in dealing with casework
Rapid data entry - do casework on the move from anywhere with an internet connection
No more complicated to use than email!

See plans and pricing

Organise - e-Casework's diary screen lets you see at a glance casework which you have assigned to other people, casework which is waiting on you, and casework which is complete.

Communicate - e-Casework has a hugely powerful search that allows you to pinpoint single cases or groups of clients who have written in about a particular issue. These results can be downloaded and used to create mailing lists of groups of citizens with similar interests.

Monitor - e-Casework has inbuilt features such as graphs to help you identify potential casework hold-ups and 'black holes'. Never wait for a response beyond the due date again!

Respond - With all the information pertaining to a case gathered centrally officers and councillors are empowered with knowledge to deliver great responses to customers.

Want more detail? Watch our video tour.

Get some support

How do I.... questions
If you need a hand operating e-Casework then the quickest and easiest thing to do is email support@e-Casework.org or visit the help section after logging in.

Got a suggestion? Think we've missed something?
Why not email Rob List, the Project Manager then? rob.list@e-Casework.org

Sales enquiries
Great! Get in touch with Rob List then. There's no time to waste rob.list@e-Casework.org

System status updates

Planned downtime/maintanence
Posted: 12/04/2010 15:41
We are taking the whole site down for around 30 minutes tonight to make some database updates and generally make things a little faster. The maintainance window is 03:00-03:30 GMT.

New Features!
Posted: 07/05/2010 12:41
Two new features have been added. Automatic letter generation allows you to fire off templated letters to customers, and a new customer URL allows customers to follow the progress of the case around the authority.

e-Casework is a product of Porism Ltd.