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FAQ’s
Contact Us
How can I contact you?
Ordering Online
How do I login / edit my existing account?
How do I create an account online?
Can I open a retail account online?
How can I place an order?
What are my payment options?
What if I placed a duplicate order?
What is your privacy policy?
Is there a discount for ordering a large quantity of maps?
Can I order from outside the US?
How can I get technical support for the website?
About the Maps
What maps do you publish?
Where did the idea for STREETWISE® come from?
What makes a STREETWISE® map better than any other map?
What can I use to write on the maps?
Can I see how detailed a particular map is?
What is the difference between STREETWISE® and ARTWISE®?
How often are the maps revised?
Do you have wall maps?
How can I find out about new titles?
Shipping
How much does it cost to ship a map?
How long does shipping usually take?
Can you ship my order overnight?
Can I use my FedEx account to ship an order?
How can I check on the status of my order?
Can you ship outside the US?
Can you ship to a military base?
Returns/Exchanges
How do I return or exchange my order?
Customization/Gift Services
How do I go about putting my logo on a map?
Can you make a custom map for me?
Do you have Gift Certificates?
Can you gift wrap for me?
Terms of Service
Terms of Service for this website
Amazon.com  top
STREETWISE Maps Inc. is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com
Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates
How can I contact you? top
Phone Us:
1-800-497-1314 Toll Free in the US and Canada
1-941-358-1956 Monday – Friday 9AM – 5PM EST
Fax us:
1-888-267-3492 Toll Free in the US and Canada
1-941-351-2906
Write us:
STREETWISE® Maps Inc.
4376 Independence Court
Sarasota, Florida 34234
Email us:
Click here for our custom email form and pick your subject.
What maps do you publish? top
STREETWISE® publishes over 123 maps in 22 countries. See our complete list of maps. If we don’t publish the map you’re looking for, please call us at 800-497-1314. Your suggestions play a big part in determining what maps we schedule for publication.
Where did the idea for STREETWISE® originate? top
Good ideas arise from true necessity, which is exactly the genesis of STREETWISE®. Michael Brown, the founder and President of STREETWISE® invented the format and perfected the design aesthetics after spending many years traveling to remote locations where he didn’t want to be identified as a tourist. Read the complete STREETWISE® story.
What makes a STREETWISE® map better than any other map? top
We’re better because…
We invented this – not map making, but a different way of making a map. We are the first ones to publish an accordion-fold laminated map. Others may imitate, but no one crafts a map precisely for this format. Others take their existing maps, cookie cutter a portion out and then laminate it. This leaves street names chopped in half, missing road symbols because they landed just outside the border and text that may or may not be orientated to the direction you’ll most likely use the map. It’s not thought through with the end user in mind. STREETWISE® maps are specifically composed to make the most out of our size and layout. Every detail of the map is finely tuned to flow within the frame of the format. You may not be aware of these details, but you will notice how a STREETWISE® map is so much easier to use than other maps.
It’s the only thing we do – we don’t publish guide books (that’s a whole other animal), we don’t offer graphic design services, and we don’t make huge paper maps. We know what we do and we do it well. We make laminated accordion-fold maps of major destinations around the world. STREETWISE® maps are tools; they’re not cartoons, or toys or gimmicks. We aren’t distracted from our one and only purpose –to offer you the best map on the market.
We do the work that other companies don’t – we do the physical research that’s required to make the most accurate map possible. Let’s face it, a free map doesn’t have to be accurate and most companies won’t expend the resources, human and financial, required to do the job. At STREETWISE® we operate differently: we walk each city and drive each region. It takes time – a long, long time – which is why we only publish a few titles per year and are so diligent about keeping the maps spot on accurate and up to date. We do it because this is the only way we can be completely assured that STREETWISE® is the best map on the market.
We have a different vision – of what a city is and how it should look. Each map is a subjective work of art. It’s the mapmakers visual interpretation of an area or a place that is offered up to the world. Our vision is based on form and function; what looks beautiful should also be completely usable. We use the three C’s to create our maps: color, soft and bold, to delineate space and highlight details; coverage that is generous without being overwhelming; and content that is legible, relevant and to the point, neither too simple nor too complex. These elements and many more that you may not visibly perceive combine to create our view of the world.
In the end, it’s not about the map – it’s about getting out and finding your own authentic experience wherever you go. It’s about being in a city or a region and discovering things that you never thought you would find. You can do this if you have confidence and you have confidence if you have a great map. STREETWISE® is the great map that you need.
What can I use to write on the maps? top
A dry erase marker or a china/wax pencil can be used to mark a route or specific destinations on the map, and then easily removed with a damp paper towel.
How can I tell if something is detailed on a particular map? top
Click on the “Detail’ button or the “Motion” button on each map page. This will give you a general view of the map. If you still have questions about a particular area, please call us at 800-497-1314 and we’ll go over the map coverage with you.
What is the difference between STREETWISE® and ARTWISE®? top
STREETWISE® maps are fully indexed with streets, places of interest, government offices, shopping, and hotels. It is the perfect map for general navigation. ARTWISE® is a culture map that gives you a listing of museums and cultural sites instead of a street index. Each listing includes the address, phone number, location on the map, opening times and days, if there is an admission charge, and a brief description of the highlights of the collection. The ARTWISE® series is a perfect companion to STREETWISE® and an indispensable part of travel planning to any culture capitol. For more information on the different types of maps we offer, please see the Types of Maps page.
How often are the maps revised? top
Each map is revised at least every 12 to 18 months. Most maps are revised more frequently; some are revised every 2 months. It depends on the changes occurring in each city. Keeping up with revisions is an enormous task, but it’s a top priority in maintaining the STREETWISE® standard.
Do you have wall maps? top
We focus on the format we developed over 20 years ago: accordion-fold, laminated, conveniently sized for travel. It’s what we do best. A wall map is actually a completely different product. For now, we only work in our original format.
How can I find out about new titles? top
Join our email list and you will receive news about the release of new titles, useful travel tips and periodic updates. We will not bombard you with useless information or spam, that’s not the standard of STREETWISE® and we can’t stand spam any more than you can. You can opt out of the mailings at any time.
CLICK HERE to join. Thank you.
How can I place an order? top
You can place an order four ways:
1. You can place your order online using our secure shopping cart.
2. Call us at 800-497-1314 and we can take your order over the phone.
Our office is open Monday-Friday, 9am – 5pm Eastern Standard Time
3. You can print out an order form and fax it in to our toll free
fax number 888-267-3492
4. You can mail the order form to us at
STREETWISE® Maps Inc.
4376 Independence Court
Sarasota, Florida 34234
What are my payment options? top
We accept Visa, MasterCard, American Express and Discover for all online, phone, fax orders or mail orders. We also accept personal checks for all mail orders.
What if I placed a duplicate order? top
Call us at 800-497-1314 or email us right away, letting us know what you intended to order and we will take care of it.
What is your privacy policy? top
STREETWISE® respects your right to privacy. We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.
Your Information is Private
Visitors are requested to enter limited personal information during form completion. Under no circumstance will we sell, transfer or disseminate this personal information to any other entity.
Site Statistics
Our site statistics product collects information about visitors to this web site. This information will not be sold, transferred or disseminated to any other entity. The information collected is non private and is not linked to individual visitors.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with STREETWISE®, please contact us.
Is there a discount for ordering a large quantity of maps? top
Yes, there is a quantity discount schedule for a minimum of 5 maps. Your discount will be calculated during the checkout process.
Order 5-24 maps = 10% off
Order 25-49 maps = 15% off
Order 50-99 maps = 20% off
Order 100+ = 25% off
Any combination of 5 maps or more will qualify for a discount.
Quantity discount will be subtracted from subtotal price.
Quantity discount does not apply to MAP PACKS.
Can I order from outside the US? top
Yes, we accept online orders from around the world. You may find that you will have faster shipping if you contact one of our overseas partners:
Orders for the UK www.essentials4travel.co.uk
Orders for France www.carrare.com
You may also order using the following methods:
- EMAIL us at "
"
- FAX in our printable order form to 941-351-2906
- PHONE us at 941-358-1956 and speak to one of our sales representatives. We are open 9am-5pm EST, MON-FRI.
Please Note:
- We cannot guarantee timely delivery on foreign orders due to the unforeseen
delays that may occur in customs. Thank You
- Deliveries to Canada are subject to Customs duties/brokerage fees upon
arrival. This cost is not included in the product or shipping charges.
How do I create an account online? You can create your own account at the beginning of the checkout process. You must have at least 1 map in your cart to begin this process but you are NOT required to purchase the map to create your account.
Log into your account here.
PLEASE NOTE:If you attempt to log into your customer account and nothing happens please proceed by placing the maps you want in your shopping cart and then click checkout. You will see that you actually ARE logged in as your address info should appear when you begin the checkout process.
Can I open a retail account online?
email
How can I get technical support for the website?
email
How much does it cost to ship a map?
Standard Shipping in the USA (4-7 business days not including the shipment day):
1 map $1.95
2 maps $3.85 or less *
3 maps $4.36 or less *
4 maps $4.87 or less *
5 maps $8.72 or less *
* Shipping charges are determined by weight. This price is based on our largest map, the majority are smaller and will cost less to ship. Up to 3 Mini Metro maps will only cost $1.00 to ship in the USA.
The approximate cost for standard shipping and handling for 1-5 maps to Europe & surrounding countries:
1 map $5.50 (3 or less Mini Metro's only $3.95)
2 maps $7.95 (some maps will cost less by weight)
3 maps $10.45 (some maps will cost less by weight)
4 maps $11.95 (some maps will cost less by weight)
5 maps $12.45 (some maps will cost less by weight)
Standard shipping - (9 to 17 business days not including the shipment day)
Priority Shipping - (5 to 8 business day not including the shipment day)
The approximate cost for standard shipping and handling for 1-5 maps to Canada or Mexico:
1 map $4.50 (3 or less Mini Metro's only $3.25)
2 maps $6.00 (some maps will cost less by weight)
3 maps $8.10 (some maps will cost less by weight)
4 maps $9.60 (some maps will cost less by weight)
5 maps $12.00 (some maps will cost less by weight)
Standard shipping - (9 to 17 business days not including the shipment day)
Priority Shipping - (5 to 8 business day not including the shipment day)
How long does shipping usually take? top
If you place your order before 3PM EST Mon-Fri it will be processed and shipped the same day. Any other time (weekends, holidays, or after 3PM) it will be processed and shipped the next business day.
USA Standard Shipping = 4 to 7 business days not including the shipment day
USA Expedited Shipping = 3 business days not including the shipment day
USA Priority Shipping = 1 business day not including the shipment day
EUROPE Standard Shipping = 9 to 17 business days not including the shipment day
EUROPE Priority Shipping = 5 to 8 business days not including the shipment day
CANADA / MEXICO Standard Shipping = 9 to 17 business days not including the shipment day
CANADA / MEXICO Priority Shipping = 5 to 8 business days not including the shipment day
Can you ship my order overnight? top
Yes, we ship overnight using FedEx. There is an additional charge of $16.00 per order.
Can I use my FedEx account to ship an order? top
Yes, please call us at 800-497-1314 before placing your order online and we’ll use your FedEx account instead of charging you shipping and handling.
How can I check on the status of my order? top
You will receive an email confirmation that your order has been received and is ready to be processed. Call us at 800-497-1314 or email us and we can tell you if your order has been processed and the expected date of delivery.
Can you ship to a military base? top
Absolutely. Standard shipping only (4-7 business days). Priority or Expedited shipping not available. Please Note: Any order exceeding 1 pound in weight must have a physical shipping address to be processed. If shipping to military bases or PO boxes, please email or call us to find out if your order can be processed. 5 - 10 maps will likely be under 1 pound depending on the size of each map. Orders under 1 pound can only be sent to military bases and PO boxes via regular mail (4-7 business days) Thank you.
How do I return or exchange my order? top
We want you to be happy with your purchase. If you are dissatisfied with any item you receive from STREETWISE®, you can return it for a full refund of the item's purchase price within 14 days of purchase.
To return an item that was purchased through STREETWISE®, simply let us know the reason for your return, include the packing slip with your return, and wrap the package securely. For your protection, we recommend that you use UPS or insured parcel post for shipment.
If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:
STREETWISE® Maps Inc.
Customer Care
4376 Independence Court
Sarasota, Florida
34234
Maps are not returnable after 14 days. For any questions related to returns, please call toll free 1-800-497-1314 and speak to our customer care representative.
Returning gifts: We will accept returns of gifts within 14 days of receipt. We will issue a credit to original purchaser for the cost of the product and tax. Be sure to include the packing slip with your return.
Refunds: We will notify you via e-mail of the refund once we have received and processed the returned item. STREETWISE® Maps will provide a full refund of the product price, plus any tax charged. Please note that we can refund shipping costs only if the return is a result of our error.
Exchanges: Follow the same procedure for a return. Please indicate on the packing slip what map(s) you would like to receive in exchange for the returned item(s). We will either credit or charge your credit card for any price difference. Exchanges are only accepted up to 14 days after sale.
How do I go about putting my logo on a map? top
A great option is a custom designed label. Labels can be cost effective and offer greater flexibility in terms of minimum quantities. We suggest a high quality laminated label and can direct you to several label sources.
For further information, please call us at 800-497-1314.
Can you make a custom map for me?
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