Guarantee

OUR GUARANTEE TO YOU
PACKAGING
SHIPPING
ORDER PROCESSING & PAYMENT
CUSTOMER SERVICE
ORDER ADDITIONS
BONUS GIFTS
COLLECTIONS

CANCELLED ORDERS
CATALOGS
CANADIAN AND INTERNATIONAL ORDERS
RETURNS
PICK-UP ORDERS
SUMMER HOURS
CUTFLOWERS

OUR GUARANTEE TO YOU:
We sell only top quality 1st grade A single division tubers (price is per tuber), fully guaranteed to grow, be true to name, and free from disease. Guarantee covers the current seasons orders, and we are not responsible for customer negligence, weather conditions, rodent damage, winter storage, or performance of plants in following seasons. Each tuber will produce a full size plant with lots of beautiful flowers all summer. All dahlias should emerge from the soil within 3-5 weeks after planting. For any dahlia that fails to emerge after 5 weeks, please dig it up and contact us immediately for further instructions, no later than August 1st of the same growing season. Any other concerns regarding your growing dahlias must be reported by October 1st of the same growing season. We reserve the right to request the return of any failed dahlia(s) before replacements will be made. Replacements of the same variety will be sent the following spring at no charge. NO CASH REFUNDS.

PACKAGING:
Each dahlia tuber that is sent out is hand stamped with its name directly on it. Tubers may arrive packed together in the same bag so please be sure to open your bag and inspect your dahlia tubers carefully.

SHIPPING:
We begin shipping dahlia tubers March 1st through the first full week of June each season. No orders shipped prior to March 1st. Please see our shipping map for full details on your areas shipping times. Dahlia tubers are shipped at the earliest practical time for planting in their respective areas. We ship by Priority mail to ensure the best delivery of your dahlias. Shipping charges are determined by order total. If you need an exact or special shipping date please be sure to include an additional $5.00 to the standard cost of shipping along with the date you would like your order shipped out on (available March 1 through June 8) (Online please note this in the comments section).

ORDER PROCESSING & PAYMENT:
Orders are processed by date received. Payment must accompany all orders. We accept Check, Money order, Visa, Mastercard, Discover, and American Express. Credit cards are charged out upon receipt just as your checks are deposited. This reserves your order as of this date. Please order early as our dahlias are sold on a first come first serve basis. $15.00 Minimum order plus shipping and handling. Non-sufficient funds – bad check fee is $25.00 for any checks returned to us by our bank.

CUSTOMER SERVICE:
Swan Island Dahlias employs family and friends who love dahlias, and grow dahlias as a hobby, and who enjoy sharing their knowledge with others. We welcome your questions and comments in continuing to improve our products and service. Family owned and operated for over 70 years.

ORDER ADDITIONS:
Once you have placed an order online it may not be ammended by placing another order online. The only way to revise an order placed through the online ordering system is to call us toll free at 1-800-410-6540. Each order placed online will be invoiced and shipped seperately. Please be sure to make any additions or order changes prior to February 15th to avoid any additional shipping charges.

BONUS GIFTS:
Please see our bonus page - click here

A “growers choice” Introduction variety (our selection) will also be given for orders over $250 & for every $250 spent thereafter. Bonuses are a “Thank you” for your order.

Please note that bonus gifts are subject to change due to availability and do change each season.

COLLECTIONS:
Collections are a great way to save money$$$ - We offer pre-packaged collections for you to select from. These collections are packed up in advance in order to save you money$$$ - They cannot be changed. Please note that collections are subject to change due to availability and do change each season.

CANCELLED ORDERS:
Cancelled orders are subject to a $10.00 cancellation fee or 10% of your order which ever is greater to cover processing/restocking.

CATALOGS:
Customers having ordered from us in the past 3 years automatically receive a catalog each year in January. So please be sure to watch your mailbox!

CANADIAN AND INTERNATIONAL ORDERS:
Orders shipped outside the US will require an Agriculture Inspection Certificate at a charge of $20.00 per shipped order. We ship orders going outside the US on the 5th and the 20th of each month, March through May. Shipping cost of orders shipping to Canada is $24.95 per order and all other international orders shipping cost is $2.00 per tuber with a minimum of $29.95 per order. Please allow 4-6 weeks for your package to clear your countries customs department.

RETURNS:
We stand behind all dahlias that we sell and want our customers happy and satisfied. If for any reason you are dissatisfied with the dahlias that you have received please contact us within 10 days of receipt of your order for return instructions. Once your dahlias have been returned we will issue a refund for the amount of product purchased. (Shipping and handling is non refundable)

PICK-UP ORDERS:
For our local customers we offer pick up orders beginning April 1st through May each year. You may bring your order out with you, purchase the dahlias you would like, pay for them and take them home with you the same day. Any and all orders placed in advance will be shipped out. We are open for pick-ups 9 am – 4 pm Monday-Friday. Closed Saturday and Sunday.

SUMMER HOURS:
Fields open for viewing 7 days a week from 8 am to 8 pm, August 1st through September 30th. Office is open Monday through Friday 8 am to 4:30 pm Saturday & Sunday 10 am to 3 pm. We are family owned and operated so during the months of June and July we are in and out of the office & field. The best way to reach us during these 2 months is by email or voicemail allowing both you and us flexibility.

CUTFLOWERS:
We offer fresh cut flowers approx. July through frost (usually the first week in October) each year, for local pick up. To order cut flowers please call us at (503) 266-7711 (We do not offer U-picks) If you are not specific on colors we have a great selection at our fresh cut self-serve stand for you to just drop by and purchase some.

Fresh cut dahlias may be shipped. 1 box minimum, 34 bunches of 10 stems/bunch in each box. Please call for details or see cutflower page for more information.

BLOOM TIMES: In general the larger the bloom the longer the time for them to get blooming. 8-12" blooms will take approx. 120 days from planting to bloom time. Low Growing and dwarf dahlias will take approx. 75 from planting to bloom time. All others will be blooming approx. 90 days after planting. Once they begin to bloom they will continue to bloom through frost.

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