Implementation & Support Services
We provide a full range of communication integration and maintenance services, from pre-project preparation and design through equipment procurement staging, delivery and installation. We offer all types of post-installation maintenance and service, from help desk services to inventory management and much, much more.
Whether you are interested in turn-key or a la carte services, we provide reliable, high-quality service and support. We have relationships with incredibly qualified technicians all around the country, who are available to help with local, national or international rollouts—at one location or thousands.
Our management teams can take the workload off of your staff and provide solutions to some of your most complex communication and roll-out problems.
Installation
We specialize in the installation of satellite, IP satellite, terrestrial, WiFi networks for business communications solutions and digital signage networks. We’ve managed installations at thousands of sites around the country and maintain a geographically dispersed labor network consisting of some of the finest professional contractors in the industry. Our technicians deliver the expertise you need for installation of any combination of networking devices.
Maintenance and Field Services
All of the highly skilled technicians in our network are also available to help your organization with maintenance and repairs. We help you to avoid down time by maintaining a repair depot and a complete inventory of spare parts and equipment.
Our services are available as part of a monthly maintenance agreement or on a “time & materials” basis, as needed.
Network Engineering
Our team of design professionals deliver exceptional engineering and technical services prior to deployment. Our goal is to serve as a true network partner. We help you to identify your engineering goals, then design and configure network solutions that represent the most cost effective and efficient way to get there. Relying on many years of experience, our highly accredited engineers recommend network solutions that take into consideration the quantity and type of content to be delivered; the type, number and location of the targeted viewers; and the budget that has been allocated.
Inventory Management
Our unique proprietary database management system allows us to continually track equipment installed at each client location, including serial numbers, equipment model numbers and more. We can instantly generate a detailed inventory report whenever you need the information.
Network Management
Managing the complexities of a satellite or other content distribution network is not a common core competency, but it’s one of the things we do best. Our goal is to let your organization focus on what you do best, by offering a full range of network management services.
Our services include:
- Authorization of remote sites or groups of sites
- Service restoration/recovery
- Network security
- Broadcast coordination
- Content file downloads
- Uplink management/coordination
- Backhaul coordination
Space and Bandwidth
We have relationships with all of the leading satellite operators and can acquire satellite time on your behalf, on either a full-time or occasional basis. We can also assist you with your terrestrial (wired or wireless) bandwidth needs.
Help Desk
Broadcast International currently supports networks at thousands of remote locations. We offer 24/7 availability, online/email reporting, and dedicated toll-free numbers answered in the name and manner preferred by our clients. The goal of our help desk is to solve problems over the phone in order to minimize on-site repairs.
We continually monitor our performance for quality of service and efficiency. One of our standards is that over 95% of help desk calls are answered on the first ring.
Device Monitoring
Even if all the central components of a digital signage or place-based media network are working flawlessly and the content is stunning, if the screen and other consumer-facing, remote components are not functioning properly, nothing else really matters.
Our networking technology enables technicians to determine that network-connected devices are in working order and diagnose the problems if they are not—all from a central location. Device monitoring is an optional service provided by our technical support team.
Remote Downlink/AD HOC Networks
Are you planning a one-time special event? When your needs are more temporary in nature, Broadcast International can build an ad hoc satellite network. Your remotely-stationed personnel can benefit from the impact and immediacy of a national or international satellite broadcast. From on-location production to on-site uplinking to multiple remote downlinks nationwide or around the world, BI has the know-how and experience to make your broadcast event a success.
Video Production and Broadcast Services
Broadcast International has been in the video production business for decades. A recognized innovator, BI has experience producing virtually every type of video production you could want. Formats available include: BetaSP, D2, Digi-Beta, DVCam, MiniDV and DVC Pro, HD and 1-inch, and DVD. BI provides turnkey solutions because it owns the complete range of production facilities, technical capabilities and creative assets required for any level of production or broadcasting needs.
Video Production Facilities:
World-class production studios with the most advanced video equipment available for live broadcast and live-to-tape projects, including:
- 35′x40 ‘x16′ sound stage with hard sets and green screen technology
- Ikegami and JVC 250 HD studio cameras
- Avid Meridien 9000 digital video editing suite
- Final Cut edit bay
- Pro Tools digital audio production suite
Also available are affiliate studios across the country and throughout the world, making BI’s services accessible where and when you need them. With Broadcast International, you are assured of professional video production services delivered on time and on budget.
Video Production Support Services:
Video and audio production capabilities, available on location as well as in studio, include:
- Editing/post production
- Special effects
- Tape duplication
- Casting
- Crew services
- Script writing
- Creative consultation
- Audio production
- Alternative language conversion
- Live broadcast, VYVX fiber, or satellite uplinks
Webcast and Streaming Services:
- Live event webcasting
- VOD hosting and streaming
- Custom web portal design
- Pay portal integration and management