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Results 1 - 10 of 66
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  1. Can you tell me more about printing my own ticket?
    We are progressively rolling out the ability for you to print your own ticket. No queues, no fuss, just print your ticket from home or work. Important information for using printing your own ticket...
    Date Updated: 11/01/2012
  2. I’ve bought a ticket and selected “print your own”, how do I print it?
    When you've completed your ticket purchase on the trainline, we will send you two emails . The first email is a booking confirmation and will arrive immediately after your transaction is complete. It...
    Date Updated: 11/01/2012
  3. What times are Off-Peak and Super Off-Peak tickets valid?
    Although Off-Peak and Super Off-Peak times will vary by both the train operator and route, the times generally fit within the timelines listed below: Off-peak Not valid on weekdays before 9.30am Not...
    Date Updated: 20/04/2011
  4. What trains can I use my ticket on?
    Whether you can travel with a different train company to the one you hold a reservation with depends on the Terms and Conditions of the particular ticket you purchased. Prior to your departure you...
    Date Updated: 20/04/2011
  5. Can I buy a ticket for someone else?
    Train tickets (except for P@H tickets ) can be used by anyone even though certain tickets will have the name of the traveller or person who booked the tickets printed on them. When you are making a...
    Date Updated: 11/01/2012
  6. When I change the date and time of an Advance ticket, which tickets can I choose?
    As long as you keep the same origin and destination stations, you can alter the date or time of an Advance purchase ticket by changing it to a new ticket of the same or greater value. You can choose...
    Date Updated: 25/01/2012
  7. What should I do if there is a problem collecting my tickets from a Self Service Ticket Machine?
    As part of the agreement to provide Self Service tickets the station is responsible to assist with the collection if a customer is unable to collect their tickets from a machine.
    Date Updated: 20/04/2011
  8. How do I reserve a seat?
    Online Seat Reservations For all Advance purchase fares booked on our website our system will automatically reserve a seat free of charge.  For Anytime fares the site will ask whether you...
    Date Updated: 19/04/2011
  9. Why is my credit/debit card being rejected?
    There are a number of reasons why your payment request may have been rejected. We suggest checking all of the following: To ensure you are protected from unknown use of your card we employ a number...
    Date Updated: 20/04/2011
  10. Can I refund a P@H ticket?
    P@H tickets are non-refundable
    Date Updated: 10/01/2012
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