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Operations Support Systems (OSS), 2011-2016 predicts Telecom IT spending to reach $67 Billion.
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The 2012 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts is a cumulative review of all of Insight`s research heading into 2012.
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Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2011-2016 looks at how service providers are using IP in outsourced applications.
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Operations Support Systems, 2011-2016
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Report Excerpt
Table of Contents
Market Segmentation
Pricing Information
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Operations support systems (OSS), the information
technology infrastructure that gives carriers the ability to create,
deploy, manage, and maintain network-based services, are being retooled
to handle converged network operations. Carriers are buying solutions
that will inter-work wireless, IP, and traditional PSTN elements within
their enterprise, as well as extend a comparable level of management and
control to dissimilar OSSes as part of their overall strategy. This
industry analysis report examines recent marketplace drivers by focusing
on billing, customer care, trouble/repair, planning and engineering,
provisioning/inventory, network management, business management, and
workforce management. Expenditures are segmented by OSS type and
geographic region for both broadband and narrowband services.
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Related Reports
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The 2012 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts(1/2/2012)
Open Source Software Impacts on Telecom Services, 2011-2016 (4/4/2011)
Mash-Ups in Telecommunications 2010-2015(8/17/2010)
Content Management for Wireless Networks 2008 - 2013(8/25/2008)
Operations Support Systems (OSS) 2007 - 2012(12/9/2007)
Wireline and Wireless Digital Rights Management: Securing Content Distribution 2007 - 2012(3/13/2007)
Wireless Operations Support Systems 2005-2010(11/10/2005)
Operations Support Systems (OSS) 2005-2010(4/10/2005)
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Report Excerpt
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1.1
Operations Support Systems
The telecommunications industry is in a transition phase, as demand for
wireless services continues to grow while legacy POTS services continue to
decline. The net result is positive revenue growth, but a shift in winners
and losers among the service providers. Operations Support Systems (OSS)
spending follows telecom revenue, and will cause a similar shift among OSS
vendors. Investment is needed for wireless systems as they increase their
subscribers and offer new services, while cost control is a primary focus
for legacy POTS networks. There is some hope for wireline providers in that
broadband is expected to grow during the forecast period, but broadband
wireless may ultimately win out for most applications. All of these changes
require give and take in OSS spending, but will result in a net increase in
the end. As such, INSIGHT projects that OSS revenue will increase from $50
billion in 2011 to $67 billion by 2016.
Today, OSS transformation is the new rallying cry. Service providers need to
have OSS systems that integrate across the entire organization; systems that
allow self-service for customers doing routine tasks, while also offering
complete system access for customer service representatives trying to
resolve issues in real time. These OSS systems need to be ......
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Market Segmentation
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Geographic Segmentation
North American
Asia/Pacific
Europe/Middle East/Africa
Latin America/Caribbean
Carrier Segmentation
North American
Wireline
Local service providers
Long distance providers
Cable service providers offering cable TV,
cable telephony, and cable-based Internet services
Wireless
Wireless providers of 1G, 2G,
2.5G, 3G and 4G services
Asia/Pacific
Wireline
Wireless
Europe/Middle East/Africa
Wireline
Wireless
Latin America/Caribbean
Wireline
Wireless
OSS Sales Revenue by Service Type
Broadband Wireline
Broadband Wireless
Narrowband Wireline
Narrowband Wireless
OSS Expenditures - by Service Type and by Region
Billing
Customer Care
Planning/Engineering
Provisioning/Inventory
Trouble Repair
Network Management
Business Management
Workforce Management
OSS Expenditure Distribution - By Service Type and by Region
Billing
Customer Care
Planning/Engineering
Provisioning/Inventory
Trouble Repair
Network Management
Business Management
Workforce Management
OSS Professional Services - by Service Type and by Region
Broadband Wireline
Broadband Wireless
Narrowband Wireline
Narrowband Wireless
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Table of Contents
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Chapter I
EXECUTIVE SUMMARY
1.1 Operations Support Systems
1.2 Taxonomy
1.3 What Drives OSS Spending Today?
1.4 OSS Market Forecast
Chapter II
DEFINITIONS AND OVERVIEW
2.1 OSS Defined
2.1.1 OSS Software
2.1.2 Hardware
2.1.3 Maintenance
Contracts
2.1.4 Professional
Services
2.1.5 Managed Services
2.1.6 Definitions Summary
2.2 Business Operations Support
2.2.1 Billing
2.2.2 Customer Care
2.2.3 Business Management
2.3 Network Operations Support
2.3.1 Engineering and Planning
2.3.2 Provisioning
2.3.3 Trouble Repair
2.3.4 Network Management
2.3.5 Workforce Management
2.4 OSS Market Structure
2.4.1 OSS Market History
2.4.2 Types of OSS Vendors
2.4.3 OSS Partnership
Structures
Chapter III
OVERALL MARKET TRENDS
3.1 Overview
3.1.1 Growth of Wireless
3.12 Standardization
3.13 Transformation
3.1.4 Managed Services
3.1.5 Self Service
3.2 Other Market Drivers
3.3 Telecom Market History
3.3.1 The Late 1990s
3.3.2 The Telecom Crash of 2001
3.3.3 2002-2005 A Recovery of
Sorts
3.3.4 2006-2010 Wireline
Decline, Wireless Boom
3.3.5 2011-2015 Future Trends
3.4 OSS Historical Developments
3.4.1 Object Orientation
3.4.2 Middleware
3.4.3 IMS
3.4.4 Focus on Service
Assurance
3.5 Emerging OSS Opportunities
Chapter IV
SPECIFIC MARKET SEGMENT TRENDS
4.1 Service Provider Requirements
4.2 US Wireline Market Needs
4.2.1 OSS Interconnection
4.2.2 Monitoring Network Quality
4.2.3 Triple and Quad Play Bundles
4.2.4 New Access Networks
4.2.5 New Network Management
4.3 US Wireless Market Needs
4.3.1 RF Engineering
4.3.2 Network Management
4.3.3 Maintaining Network Reliability
and Quality
4.3.4 Third Party Arrangements
4.4 International Wireline Market Needs
4.5 International Wireless Market Needs
4.6 Cable TV Service Provider Market Needs
Chapter V
OSS VENDORS
5.1 Overview
5.2 Product Fit
5.2.1 Representative Vendor Products
by TMFs eTOM/FRAMEWORX Operations Model
5.3 Representative OSS/BSS Vendors
5.3.1 Agilent
5.3.2 Alcatel Lucent
5.3.3 Amdocs
5.3.4 Cisco Systems
5.3.5 Clarity
5.3.6 Comverse
5.3.7 Convergys
5.3.8 CSG Systems
5.3.9 Dorado
5.3.10 EMC
5.3.11 Ericsson
5.3.12 Evolving Systems
5.3.13 Huawei
5.3.14 Hewlett-Packard (HP)
5.3.15 IBM
5.3.16 IP Infusion
5.3.17 NetCracker
5.3.18 NetScout
5.3.19 Nokia Siemens Networks
5.3.20 Openet
5.3.21 Oracle
5.3.22 Redknee
5.3.23 Subex
5.3.24 Synchronoss
5.3.25 Telcordia
5.4 Systems Integrators
5.4.1 Accenture
5.4.2 Atos Origin
5.4.3 Capgemini
5.4.4 CGI Group
5.4.5 Computer Sciences Corporation (CSC)
5.4.6 IBM
5.5 Offshore Systems Integrators
5.5.1 Aricent
5.5.2 AsiaInfo Linkage
5.5.3 Cognizant
5.5.4 iGATE Patni
5.5.5 Mahindra Satyam
5.5.6 Tata Consultancy Services (TCS)
5.5.7 Tech Mahindra
5.6 Vendor Survey Results
5.6.1 Companies Included in Survey
Chapter VI
MARKET FORECAST
6.1 Introduction
6.2 Methodology
6.2.1 Market Analysis Structure
6.2.2 OSS Application Categories
6.2.3 Addressable Market Methodology
6.2.4 Methodology Algorithm
6.2.5 Forecasting Model Enhancements
6.3 Global Forecasts
6.4 North America
6.4.1 Wireline
6.4.2 Wireless
6.4.3 Broadband
6.4.4 Professional Services
6.5 International
6.5.1 Wireline
6.5.2 Wireless
6.5.3 Broadband
6.5.4 Professional Services
6.6 Europe/Middle East/Africa
6.6.1 Wireline
6.6.2 Wireless
6.6.3 Broadband
6.6.4 Professional Services
6.7 Asia/Pacific
6.7.1 Wireline
6.7.2 Wireless
6.7.3 Broadband
6.7.4 Professional Services
6.8 Latin America/Caribbean
6.8.1 Wireline
6.8.2 Wireless
6.8.3 Broadband
6.8.4 Professional Services
Table of Figures
Chapter I
I-1 Total Worldwide OSS Sales Revenue, 2011-2016
Chapter II
II-1 Comptel Revenue Distribution (License, Support, Service)
II-2 Operations Support System Dataflow
II-3 Business Operations Systems Dataflow
II-4 Telecommunications Management Network Functional Architecture
Chapter III
III-1 Worldwide Subscribers to Wireless Services, 2011-2016
III-2 Wireless Penetration Per 100 Inhabitants
III-3 Enhanced Telecom Operations Map (eTOM)
III-4 eTOM Level 1 Operations Map 55
III-5 Service Provider Transformation - Goal Hierarchy
III-6 HFC Architecture
III-7 Voice over IP Network Architecture
Chapter IV
IV-1 E-Bonding between a CLECs and ILECs OSS and Databases
Chapter V
V-1 Representatives Products in the eTOM/FRAMEWORX Model
V-2 Components Offered in Huaweis GBSS
V-3 NetCracker Solution Suite
V-4 Nokia Siemens Networks NetActtm Software Modules
V-5 Components of Subex Fulfillment Solutions
V-6 Accenture Solutions for the Communications Industry
V-7 Accenture Service Delivery Platform Components
Chapter VI
VI-1 Components of IT Budget in 2011
VI-2 OSS Component Mix, 2011 and 2016
VI-3 Global Carrier Revenue Distribution by Region, 2011 and 2016
VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, 2011 &
2016
VI-5 Total Worldwide OSS Sales Revenue, 2011-2016
VI-6 Worldwide OSS Sales Distribution by Region, 2011 and 2016
VI-7 Total North American OSS Sales Revenue, 2011-2016
VI-8 North Am. Wireline OSS Sales Dist.by Customer Seg., 2011 & 2016
VI-9 North Am. Broadband OSS Sales Dist. by Cust. Seg.,
2011 and 2016
VI-10 Total International OSS Sales Revenue, 2011-2016
VI-11 International Wireline OSS Sales Dist.by Region, 2011 and 2016
VI-12 International Wireless OSS Sales Dist.by Region, 2011 and 2016
VI-13 International Broadband OSS Sales Dist.by Region, 2011 and
2016
VI-14 Total Europe/Middle East/Africa OSS Sales Rev., 2011-2016
VI-15 Total Asia/Pacific OSS Sales Revenue, 2011-2016
VI-16 Total Latin America/Caribbean OSS Sales Rev., 2011-2016
Table of Tables
Chapter I
I-1 Operations Support System Taxonomy
Chapter II
II-1 Operations Support System Definitions Summary
II-2 Other OSS Definitions Summary
Chapter III
III-1 Network-Centric vs. Customer-Centric Metrics
Chapter IV
IV-1 Summary of Common Service Provider OSS Req. and Needs Fulfilled
IV-2 US Video Subscribers by MSO, 2011
Chapter V
V-1 OSS Mergers and Acquisitions
V-2 Companies in Vendor Survey
Chapter VI
VI-1 Systems Component Categories
VI-2 Customer Markets Segmented
VI-3 Addressable Market as % of Serv. Provider Rev. for Select
Market Seg.
VI-4 Worldwide Market Segment Revenue Base and Growth, 2011-2016
VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2011 & 2016
VI-6 Global Carrier Revenue by Region, 2011-2016
VI-7 Service Provider Revenues
VI-8 Wireline Access Lines 2011 and 2016
VI-9 Worldwide Wireline Broadband Lines per 100 Inhabitants, 2004 - 2010
VI-10 Global Carrier Rev. by Technology Segment, 2011 through 2016
VI-11 Worldwide OSS Sales by Region, 2011-2016
VI-12 Worldwide OSS Sales Revenue, Wireline vs. Wireless, 2011-2016
VI-13 Worldwide OSS Sales Revenue by Service Type, 2011-2016
VI-14 Worldwide OSS Sales Revenue by OSS Type, 2011-2016
VI-15 Worldwide Professional Services Revenue by Region, 2011-2016
VI-16 Worldwide Professional Services Rev. by Service Type, 2011-2016
VI-17 North American OSS Sales Rev., Wireline vs. Wireless, 2011-2016
VI-18 North American OSS Sales Revenue by Service Type, 2011-2016
VI-19 North Am. Wireline OSS Sales Rev. by OSS Type, 2011-2016
VI-20 North Am. Wireline OSS Sales Dist.by OSS Type, 2011 and
2016
VI-21 North Am. Wireless OSS Sales Revenue by OSS Type, 2011-2016
VI-22 North Am. Wireless OSS Sales Dist. by OSS Type, 2011 &
2016
VI-23 North Am. Broadband OSS Sales Rev. by OSS Type, 2011-2016
VI-24 North Am. Broadband OSS Sales Distribution, 2011 & 2016
VI-25 North Am. Professional Services Rev. by Service Type,
2011-2016
VI-26 International OSS Sales Revenue, Wireline vs. Wireless, 2011-2016
VI-27 International OSS Sales Revenue by Service Type, 2011-2016
VI-28 International Wireline OSS Sales Revenue by OSS Type, 2011-2016
VI-29 International Wireline OSS Sales Dist. by OSS Type, 2011 and
2016
VI-30 International Wireless OSS Sales Revenue by OSS Type, 2011-2016
VI-31 International Wireless OSS Sales Dist. by OSS Type, 2011 and
2016
VI-32 International Broadband OSS Sales Revenue by OSS Type, 2011-2016
VI-33 International Broadband OSS Sales Dist.by OSS Type, 2011 & 2016
VI-34 International Professional Services Rev. by Service Type, 2011-2016
VI-35 International Professional Services Rev. by Region, 2011-2016
VI-36 Europe/Middle East/Africa OSS Sales Rev., Wireline vs. Wireless
VI-37 Europe/Middle East/Africa OSS Sales Revenue by Service Type
VI-38 Europe/Middle East/Africa Wireline OSS Sales Rev. by OSS Type
VI-39 Europe/Middle East/Africa Wireless OSS Sales Rev. by OSS Type
VI-40 Europe/Middle East/Africa Broadband OSS Sales Rev. by OSS Type
VI-41 Europe/Middle East/Africa Professional Services Rev. by Service Type
VI-42 Asia/Pacific OSS Sales Revenue, Wireline vs. Wireless, 2011-2016
VI-43 Asia/Pacific OSS Sales Revenue by Service Type, 2011-2016
VI-44 Asia/Pacific Wireline OSS Sales Revenue by OSS Type, 2011-2016
VI-45 Asia/Pacific Wireless OSS Sales Revenue by OSS Type, 2011-2016
VI-46 Asia/Pacific Broadband OSS Sales Rev. by OSS Type, 2011-2016
VI-47 Asia/Pacific Professional Services Rev. by Service Type, 2011-2016
VI-48 Latin America/Caribbean OSS Sales Rev., Wireline vs. Wireless
VI-49 Latin America/Caribbean OSS Sales Revenue by Service Type
VI-50 Latin America/Caribbean Wireline OSS Sales Revenue by OSS Type
VI-51 Latin America/Caribbean Wireless OSS Sales Revenue by OSS Type
VI-52 Latin America/Caribbean Broadband OSS Sales Rev. by OSS Type
VI-53 Latin America/Caribbean Professional Services Rev. by Service Type
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Pricing Information
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Hard Copy
Price
$ 3995
Electronic Copy Price
(PDF License Descriptions)
$ 4695 Single-User Printable PDF
$ 6995 6-Seat Printable PDF
$ 10000 Unlimited Corporate-Wide Distribution
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