General Support & FAQ

• Installation
• Licensing
• File Replacement/ Upgrading
• Cross-Platform Compatibility
• Ordering and Downloading
• Information about P22

Our central support and faqs page. If your specific question is not here then use our contact form to contact us.

Installation

For questions regarding help with the Installation of a font

Consult our Installation page here.

Licensing

For questions regarding licensing policy and commercial licensing of a font

Consult our Licensing page here.

File Replacement/ Upgrade

For questions regarding file replacement and upgrading font formats

Consult our File Replacement/Upgrade page here.

Cross-Platform Compatibility

I currently have a PC but I am switching to a MAC, will my font files transfer?

P22 font data is platform specific. While there are instances where the font data may work on both MAC and PC platforms, P22 does not offer support for cross-platform issues. The P22 End User License Agreement requires that the MAC and PC be purchased separately. If you are simply switching platforms, there is no cost. However, if you require the use of both the MAC and PC formats, there is a Dual Platform Fee. The Dual Platform fee is a discounted fee that can be calculated by subtracting 50% from the base selling price. For example, if you are currently registered for Cezanne PC format and would like the MAC data, the cost is $15. You can obtain the Dual Platform License by sending an inquiry to natalie@p22.com.

Ordering and Downloads

My font won't download to my computer, what am I doing wrong?

P22 provides files by download. There is a 2 hour time limit required to download the fonts from the time the font is purchased. The links to download the fonts appear on the "Thank you" page. If you selected to download the fonts and nothing appears to have happened, it is possible that your fonts have been downloaded to a location on your computer that is specified in your browser's (Internet Explorer, Firefox, etal) preference section. Check to see where this location is in your browser’s preferences.

Also check our detailed installation instructions here

What forms of payment are accepted on the P22 shopping cart?

P22 accepts American Express, MasterCard, Visa and PayPal.

I paid with PayPal, where is my font?

The PayPal verification process requires an additional step to download the font. Instead of the download link appearing instantly on the "Thank you" page during checkout, you will receive an e-mail confirmation from P22 that contains links to retrieve the font.

I ordered my fonts 2 weeks ago, where's the CD?

Unless you chose the CD ordering option on-line, you will not receive a CD in the post. All P22 fonts are provided as a download. If you would like your fonts on CD, P22 can provide this service for an additional fee. Click here for more information.

My credit card is declined and I receive a "Fraud Alert" error message?

Due to high security settings on the P22 shopping cart, your transaction may be flagged due to inaccurate billing information provided. Please call P22 to place your order. We apologize for this inconvenience.

Information about P22

What is P22?

P22 began as an artist collective in and around Buffalo, NY in the 1980's. Mail art, snow sculpture, book making and other artistic endeavors in the spirit of the Dadaists lasted a decade. In 1994, P22 type foundry was created as an off-shoot to accommodate the bourgeoning side project that became the flagship and main focus for all things P22.

P22 type foundry developed and prospered with its art-based fonts that recreated artist handwriting such as Cezanne. Monet, Gauguin for consumption within the Art Museum and Gallery gift shop marketplaces, worldwide. Today, P22 type foundry is joined by 4 additional divisions: the International House of Fonts (3rd party designs from around the world); the Lanston Type Company (historic type foundry dating back to the 1800's, acquired by P22 in 2005); The Rimmer Type Foundry (complete work of type designer Jim Rimmer, former Lanston Type Director); The Sherwood Collection (historic type designs by Ted Staunton). In addition, P22 is a distributor for the calligraphic designs of Robert Leuschke and the TypeSETit collection of fonts. P22's goal in all facets of type design is to present historic type in a modern relevant fashion.

P22 is also the home of P22 Records and Atom Smash Records, a record division featuring releases by seminal pop poet Rod McKuen, Odiorne and other local Buffalo-area bands including celtic-rockers Jackdaw.

P22 also provides files via e-mail for those who make special arrangements (file replacement, upgrades, etc) or in the event that there is an error message provided on the P22 shopping cart at the time of the order. If this is the case, contact P22 immediately and we will e-mail you the file. When we e-mail you the file, it arrives as a file attached to the e-mail message. Save this attachment to the desktop, unzip or unstuff the file and proceed with the installation. usually, our e-mails are sent within an hour of notification. If the e-mail has not arrived, this could possibly be due to our message being sent to your "junk", trash or "spam" folders, please check.

What is a P22 font?

A P22 font can be used in place of Times, Helvetica, Courier, or any other font that comes with your computer or printer. They can be used in most word processing, painting, and page layout programs for anything from personal stationery to restaurant menus to annual reports.

How do I subscribe to your mailing list?

To subscribe to our mailing list and receive updates about P22, click here and follow the instructions.

Can I stop by and checkout the "foundry"?

The P22 offices are not open to the general public, but P22 does accept requests for class visits and tours: Contact p22@p22.com.