Customer Relations Service Plan
Bahamasair, The National Flag Carrier of the Bahamas, prides itself on being the airline of choice for Bahamians for travel domestically and into South Florida, Cuba and The Turks and Caicos Islands. Our Charter operation is a vibrant one with service for hire as far north as Philadelphia and as far south as Belize.
We operate more than 50 daily flights in peak season and some 30 daily flights in the low season.We have a fleet that comprises 5 Dash 8 and two B-737 jets.
We provide safe, dependable and friendly air transportation to our customers, and value the repeat business of our Frequent Flyers. Our aim is to make your travel experience with us one that would have you flying us again and again. From making your reservations to deplaning at your final destination, it is our hope that the experience will be a positive one.
We know that sometimes we are greatly challenged in this effort and there are times when things do not go as smoothly as we, and you, would like. We are working tirelessly to find the right mix towards alleviating these challenges.
This business is an ever evolving one and we will not maintain the integrity of our schedule to the detriment of our passengers. We put safety first all of the time. We have defined a number of customer relations goals that working together we know will result in positive and happy experiences for our employees and the passengers.
We will constantly evaluate our customer service goals, with the intention of updating so that we keep pace with the industry.
We appreciate every customer and make a commitment to improved quality service.Your safety, comfort, and convenience are our most important concerns.
Policies
General Information
- Lowest Fare Availability
- Delays, Cancellations, and Diversion Events
- Check-In Requirements & Cutoff Times
- Guaranteed Fares
- Flights with Over Sales
- Handling of Customer Issues
- Ticket Refunds
- Refund of Optional Fees
- Frequent Flyer Program
- Lengthy Tarmac Delay Plan
- Other Travel Policies
Special Assistance
- Passengers with Disabilities
- Children & Infants Traveling
- Traveling while pregnant
- Traveling with Oxygen
- Unaccompanied Minor Policy | Authorization Form (PDF)
- Pets & Service Animals
Baggage Information
- Baggage Rates | Baggage Claim Form (PDF)
- Baggage Delivery
- Baggage Liability
- Carry-on Allowance
- Baggage Allowance – Domestic & International
- Restricted Items
- Baggage Contacts
Other Forms
- Ticket Refund Form (PDF)
- Tropical Storm & Hurricane Protection Policy (PDF)
- Conditions of Carriage (PDF)
- Hazardous Material Policy (PDF)
Comments are closed.