User-friendly for everyone

Access Keys allow you to niftily navigate around the thankQ web site without using the mouse. By using the access keys listed below you can jump to any main area within the website. Boing, boing, boing...

• s - Skip to content
• n - Skip to navigation

• 1 - Home page
• 2 - Product
• 3 - Who we are
• 4 - Stories
• 5 - Get in touch
• 6 - News
• 7 - Events
• 8 - Customer area
• 9 - Privacy
• 0 - Access key and Accessibility details

Different web browsers have slightly different ways of using the Access Keys, the key combinations for the main browsers are listed below:

Internet Explorer 6 and above

Hold down the 'Alt' key then press the letter of the access key.

Firefox, Mozilla

Hold down the 'Ctrl' key and press the letter of the access key.

Firefox, Safari, Mozilla

Hold down the 'Ctrl' key and press the letter of the access key.

Opera

Hold down the 'Shift' key and press 'Escape', release both keys, then press the letter of the access key.

Web pages can sometimes be difficult to read for users with viewing disabilities. It is possible to increase or decrease the size of the text onscreen by following the steps listed below:

Increasing text size in Firefox:
1. Select 'View' in the menu bar.
2. Select the 'Text Size' option.
3. Select Increase, Decrease or Normal to modify the text size.
4. Alternatively, you can press the 'Ctrl' and '+' keys to increase the text size, 'Ctrl' and '-' keys to decrease the text size or the 'Ctrl' and '0' keys to return the text size to its normal size.

Increasing text size in Internet Explorer:
1. Select the 'View' menu.
2. Select the 'Text Size' option.
3. Select the desired text size.
4. Alternatively, you can press the 'Ctrl' and '+' keys to increase the text size, 'Ctrl' and '-' keys to decrease the text size or the 'Ctrl' and '0' keys to return the text to its normal size.

Increasing text size in Safari:
1. Select 'View' in the menu bar.
2. Select either 'Make Text Bigger' or 'Make Text Smaller'.
3. Alternatively, you can press the 'Apple' and '+' keys to increase the text size or 'Apple' and '-' keys to decrease the text size.

If you wish to skip to content links that are embedded in our pages these will be picked up by appropriate screen reader software. They allow site visitors who use screen readers to skip the navigation elements and move directly to the main content without having to wait while the screen reader goes through the navigation of the website.

They also allow site visitors who are not able to use a mouse/pointing device to skip to links within the content without having to tab through all of the links in the navigation. All real clever stuff.

To view the site in text only, use the 'text-only' link at the top of every page.

The thankQ web site uses Betsie to provide a text only version of our web pages. Betsie converts a web page to text-only, which can help users with screen readers or text browsers. It also allows you to customise the appearance of the page, which can be helpful for users with dyslexia or visual impairments.

Betsie stands for BBC Education Text to Speech Internet Enhancer, and is a simple script which is intended to alleviate some of the problems experienced by people using text to speech systems for web browsing. Betsie is currently used on the BBC website and on many other sites around the world.