Placing Calls

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Place a SIPRelay call

In order to place and receive SIPRelay calls using AIM, you will need an account with Sorenson Communications. To create your account, please visit www.mysorenson.com.


Place a SIPRelay Call Now Using AIM

  1. Use the AIM login on this page, or wherever you use AIM, to access your account. If you do not have an AIM account, click here to create one.
  2. Add the screen name ‘siprelay’ as a buddy if you have not already added it.
  3. Send an IM to the ‘siprelay’ buddy with the area code and telephone number of the person you wish to call.
  4. A Sorenson CA will answer the call and relay your conversation.

CaptionCall® Voice Carry Over

For people with hearing loss who want to use their own voice and residual hearing but who would benefit from a captioning of the other party’s voice, CaptionCall Voice Carry Over (VCO) calls using AIM combine the best of both worlds.

  1. Login to AIM and have a standard telephone available and nearby. You will need to be able to speak into the telephone and see the AIM screen at the same time.
  2. Add the screen name ‘siprelay’ as a buddy if you have not already added it.
  3. Send an IM to the ‘siprelay’ buddy with VCO as the message.
  4. A Sorenson CA will answer the call and request your number and the number you are calling. The CA will call your standard telephone, then connect the calls and relay your conversation.
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