Silver

Our basic support option. It includes access to our email / web ticketing system. We respond to all tickets during normal business hours.

Gold

Our more advanced support option. Telephone support for critical incidents is available. Other support is still through our email / web ticketing system.

Platinum

Our most advanced support option. Telephone support is available in addition to our email / web ticketing system. On-site customer meetings are also possible.

We recognize that installing Open Source software can be problematic for some organizations. We started Network RADIUS to provide "end to end" support for FreeRADIUS. Our team has decades of experience with FreeRADIUS. We are the FreeRADIUS experts, and no one knows more about than we do.

Please use the links above to get more information about the FreeRADIUS support options. Or, use the table below to compare the various options. Then get a quote!

Our customers include Tier 1 ISPs, Fortune 50 companies, medium-sized ISPs, small ISPs, large enterprises, SMBs, network equipment manufacturers, universities, etc. Over 100,000 existing sites can't be wrong.

Support Options

	Bronze	Silver	Gold	Platinum
Cost (per server per year)	600.00	2000.00	3000.00	5000.00
Hours of coverage	9-5, Mon-Fri	9-5, Mon-Fri	24/7	24/7
Critical incident response time	N/A	N/A	4 hours	2 hours
Regular response time	8 business hours	8 business hours	8 business hours	4 business hours
Support method	Email	Email	Email & phone	Email & phone
Preventative consulting	N/A	N/A	4 hours / month	8 hours / month
Security notifications	Yes	Yes	Yes	Yes
Bug notifications	No	Yes	Yes	Yes
Bug fixes	No	No	Yes	Yes
Technical account manager	No	Yes	Yes	Yes
Request a quote.	Get Quote!	Get Quote!	Get Quote!	Get Quote!

Bronze level is limited to 10 support tickets per year.
Other limitations apply. See official quote for details.

Download the support datasheet.