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Ads leave people wondering about "mlife"

Published: Monday, February 11, 2002

Updated: Saturday, November 14, 2009 13:11

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Two of the new apsects of AT&T’s mlife are a voice recognition option and a hands-free carphone option.

Every year the Super Bowl promises its viewers the most exciting and explosive football game of the season, as well as the biggest advertising race of any night of the year. Advertisers pull out all the stops to catch the attention of the millions of viewers of the Super Bowl worldwide. Some ads cart out big stars, some try to be the funniest and some try to confuse and cause a sense of wonder about their product. AT&T decided to take a chance with its ad campaign during this year's Super Bowl, confusing everyone and leaving the unresolved question: What is mlife?

Behind the mlife advertisements is AT&T Wireless, which is expanding its services to create a more complete wireless experience. However, for the whole first half of the Super Bowl, even this fact was a secret. The audience had to reconcile the dichotomy of two brothers fisticuffs, the cutting of an umbilical cord and other images to try to unlock the mystery of mlife. Only in the second half did the AT&T logo appear, and recently AT&T has been increasing its advertisements to give its audience a catharsis after their controversial Super Bowl advertising mystery game.

AT&T claims that mlife is "wireless reinvented." However, at a closer look, it seems strikingly similar to services offered by other wireless companies like Sprint and Verizon Wireless. So maybe the question really should not be "What is mlife?" but instead, "Is it anything new?"

There are some inventive features offered by AT&T's new wireless campaign. The big news is that most of its features can now be customized to one's own desires. Users can customize their ring tones so a different tone rings for every number in the phone's memory. There are also various calling plans available to customers, including a special offer called Customer Advantage for an additional fee. Customer Advantage offers customer support 24 hours a day, seven days a week and up to 50 percent off on new equipment with the option of changing one's plan at any time without penalty.

AT&T's mlife also offers text messaging, even if the person being sent messages does not have AT&T service. AOL Instant Messenger can also be used on mlife; one can manage one's buddy list and talk to multiple people at once on the phone. AT&T's #121 service supplies voice recognition, which can be especially useful when driving. The voice recognition service also connects the user to sports news, stocks, weather and other information on the wireless network.

AT&T has just begun mlife services and is planning a lot of new improvements in the future. These innovations include using wireless money like cash, listening to live sportscasts and sending color photos through the phone. As of now, there are no plans on how this will be accomplished and exactly when any of these services will be available to customers.

Although these are great features, most of them are offered by other companies. For example, Verizon Wireless lets its customers change their calling plan at any time and Sprint has an AOL Instant Messaging service as well as voice dialing on some phones. AT&T is the first to make a concerted effort to put all these features on the same plan, called mlife. However, the question still remains whether satisfied customers will switch their current plans to mlife.

So what is mlife? "Wireless reinvented?" Maybe by AT&T's standards, but so far nothing has broken any barriers in the short history of cellular phones. AT&T Wireless still has to go above and beyond what has already been done by other companies before it deserves the hype it has received in its mlife campaign. From an advertising standpoint, however, AT&T really captured the attention of the nation, and it will most likely be seen in its wireless sales.

For more information on just exactly what mlife is, refer to www.mlife.com; however, be wary because some may find the Web site as ambiguous as the commercials.

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